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What Is Docketing in a Law Firm? IP Workflow and Benefits

Docketing in a law firm is the process of recording and monitoring matter-related events, deadlines and assigned tasks. For an intellectual property practice, it connects patent and trademark correspondence with the people responsible for reviewing and acting on it. Software stores the docket; a controlled workflow keeps the records usable.

What Is Docketing in a Law Firm?

A docket identifies the matter, source document, relevant event, due date, task owner and completion evidence. Teams use it to plan work, monitor upcoming actions and escalate exceptions. IP docketing covers application and registration-related events; other practice areas have their own procedures and requirements.

How Docketing Supports Efficiency

A shared record reduces repeated searches through email and separate calendars. Consistent identifiers help staff locate the right application and correspondence. Task assignment and reports make handovers clearer, including during absences or changes in personnel.

These benefits depend on accurate intake and review. Automated reminders cannot correct a wrong source date or an incorrectly matched matter without intervention. Avoid assuming that software guarantees timely filings, lower fees or faster examination by a patent office.

A Practical Intake and Review Process

Collect complete correspondence through an agreed intake channel. Match it to the correct matter, identify the event and record its source. Check applicable procedures, calculate or confirm the deadline, assign responsibility and obtain the required independent review.

Keep an exception queue for unclear instructions, missing documents or inconsistent records. Escalate urgent items through named contacts. Record the evidence supporting completion before closing a task, and retain the history of any corrections.

Access, Reporting and Continuity

Grant access according to job responsibilities and confidentiality arrangements. Agree on backup coverage, reminders and reporting frequency. A useful report separates approaching deadlines, overdue internal tasks and items awaiting instructions so that reviewers can prioritize action.

Review access when roles change and test record export and handover procedures. Security depends on the chosen configuration and operating controls; it should be assessed rather than inferred from a product label.

Planning Outsourced Docketing Support

Define the portfolio, jurisdictions, software, workload and acceptance criteria. Compare onboarding, reviewer effort, software access and recurring service cost in a scoped quote. Use a pilot to assess accuracy, response time, exceptions and reviewer workload before increasing volume.

Read about the IP docketing specialist’s role and our software selection checklist. Contact Menteso to discuss docketing support and a review workflow suited to your firm.

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Blog IP Docketing General

6 Things to Consider When Selecting A Docketing Service

Choosing the right docketing specialist isn’t a piece of cake, especially if you’re doing it for the first time. While most of the consumers demand the highest quality of services along with great professional staff, you must consider some other factors as well before you just rely on any of the patent paralegal professionals. 

Moreover, it’s important to do a little research about the aspects that matter while you’re about to hire a professional service provider. Let’s have a look at the crucial aspects that you shouldn’t miss while selecting a docketing service provider. 

Overall Experience 

When you are on a hunt for the right remote docketing specialist, the first thing you must emphasize is the overall experience of the professional. The more the experience, the better services and consultation you’ll be getting. 

So, before you just finalize any of the service providers, it’s strongly recommended to check the total years of experience. 

Flexibility

If your service provider offers you scalable and flexible services in the future without burning a hole in your pocket; you’ve got the best. It’s advised to check for the service options in advance and ask the service provider to explain the scope of their services in the future. 

Customer Services

A great patent paralegal service provider is one that holds a bunch of good clients. You must cross-check the entire client base of your company. This is crucial because you can’t just squander your hard-earned money on services that aren’t up to the mark. You must choose the desired company wisely. 

Professionalism 

Another crucial aspect is to check whether the service provider that you have shortlisted has a group of professionals or not. Only a professional can deliver you the desired services that help to scale your business growth in the long run. 

Check for the Single Point of Contact during the tenure of services.

Quality & Security 

Quality and security can’t be overlooked especially if you’re new to hiring a professional docketing service provider. Do check reviews and ratings of the market players before making a final decision.

Make sure you ask for references from the service provider and verify them.

The Pricing 

Ask the service providers in advance regarding the services they are about to offer and the overall charges for the same. This would surely help you in picking the right services without putting a load on your pocket. 

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How much IP Docketing Services cost?

IP Docketing Services are required when you are super busy with your day to day business activities. I am an attorney myself, and I understand attorneys keep themselves extremely occupied. At times, the attorneys keep admin staff to help them, however, the IP docketing and paralegal work become too much quite often. Therefore, it is required to utilize outsourced IP Docketing Services.

It’s a headache to contact a number of service providers and zero down their strategy to understand how do they charge.

Typically, the price for a 2000 matters portfolio management costs in the range of 3000 – 6000 US dollars per month. The pricing pretty much depends upon the pricing model we use. If you have a small portfolio of around 200 patents and trademarks, these docketing services might cost you around 500 to 800 US dollars per month.

Pricing Models for IP Docketing Services

Service providers keep a standard pricing model for its clients. So that it is easy for them to cater to the inquiries. There are multiple methods of pricing IP docketing services. Let’s look at all of them one by one:

Matters Based Model

In matter based pricing model, the docketing service provider counts the number of matters available in the docketing software. They keep a fixed multiplier for domestic matters and a different multiplier for foreign matters. For domestic matters generally, the pricing is 2 USD to 4 USD per matter. And for foreign matters, the cost is generally, 3 USD to 6 USD depending upon the negotiation. Further, at times, the service providers charge a flat rate for both domestic and foreign matters. The flat pricing typically range in 3 to 5 US dollars per matter.

Now, when there are 2000 matters in the system and if we chose the lowest flat price here, the cost becomes USD 6000.

The cost of docketing services increases when we enter a new matter in the docketing system. Generally, docketing service providers count matters every month. Also, the billing contains only active matters in the system. There are fewer emails associated with inactive matters, and hence they are not billed.

Email Correspondences Based Model

Another popular model of docketing services is counting the email correspondences model. In correspondences based models, the service providers count the received emails on a daily basis. These email correspondences include emails from the patent offices, foreign agents, internal attorneys, external counsels, unsolicited emails and other emails.

The service providers categorize correspondence in to docketable and non docketable emails. They bill for docketable matters only.

The pricing for docketable matters typically ranges from 10 USD to 15 USD. Here again, at times the docketing services provider counts the domestic and foreign matters.

For 2000 matters, typically, we receive around 20 correspondences every day. The monthly load becomes around 400 correspondences. If we consider the average pricing of domestic and foreign matters, the monthly for docketing services become USD 5000. Of course, the pricing will depend upon the negotiation and the monthly correspondences.

Also, sometimes, there is a charge for non-docketable emails as well. There is genuine reason for it. The IP docketers invest time into analyzing these correspondences. At times the non docketable correspondences are charged at 1-3 USD per correspondence.

Personally, I don’t like this pricing model. There are few reasons for it.

  • For docketing email in the back of my mind, it goes that the pricing is increasing,
  • I feel like why am I paying for non-docketable matters? Also, equally important is why I am not paying for the efforts of the docketing person?
  • Many times, this creates distrust because you can’t count the correspondences every month.

Full Time Equivalent (FTE) Based Model

In FTE based model, we decide a fixed monthly at the beginning. The IP Docketing Service Provider analyzes the docketing services requirements depending on the number of matters, number of daily correspondences, number of expected daily hours, and experience of docketing time investment by the client.

FTE Models, keep one or two-level docketing. In one level docketing, only the single person performs the docketing. The quality check is performed by a single person only. In two-level docketing, a QC manager works with a docketing team member. Once, the docketing and first quality check are complete by the docketing team member, the QC manager performs the second quality check. It makes docketing a Four-Eye quality check process.

Both the docketing member and the QC manager are charged differently. The charge rate of docketing team members ranges in 23 USD per hour to 35 USD per hour depending upon the location of the team. Further, the charge rate for the QC manager varies from USD 28 to USD 45 per hour.

Let’s take the example of 2000 matters again. Let’s assume you negotiate half FTE and 1 daily hour of QC manager on a monthly basis. 1/2 FTE charges at USD 23 per hour becomes 2024 USD per month. QC Manager charges at USD 28 per hour becomes 616. The total monthly billing becomes 2640 USD per month.

How to calculate FTE requirements?

First and foremost, check how much time you or your admin member is investing in docketing. If you are investing around 3-4 hours in docketing daily, go for half FTE i.e. 4 hours daily. Remember, the FTE might take little extra time than yours considering he/she needs to reverify the docketing again. The QC manager time is generally the 25% of the FTE time. In this case, the QC manager you hire will invest 1 hour on a daily basis.

Another method of calculating the FTE requirements is counting the number of daily email correspondences. If you are receiving around 40-50 daily correspondences, you’ll need one complete FTE i.e., 8 hours daily and corresponding 2 hours of the QC Manager daily.

What is common in all pricing models?

The common thing in all the pricing models is that every model charges a monthly fee. You’ll have to be ready to invest a monthly amount in maintaining the docketing work.

Which model is best?

Out of three models, I believe FTE model is best. There are several benefits of this model.

  1. You won’t have to count the matters every now and then as it is required in the matters counting model.
  2. You won’t have to worry about the number of daily email correspondences, non-docketable matters dilemma, and distrust issue.
  3. You’ll focus on the business process and the team will work with you as your extended team without much vendor payment discussions. The vendors usually don’t come for minor surges in the work however if the surge becomes regular they might come back and request you for the increase in the fee.
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  • Choose the service that best matches your enquiry.

Pricing for Auditing

Pricing for auditing the system is generally charged separately irrespective of the pricing model you use. You can negotiate a quarterly auditing in whatever pricing model is available.

What Model Menteso IP follows for its IP Docketing Services?

Menteso IP recommends and uses FTE based model. We believe in working closely with clients. We successfully applied this FTE model with many of our clients. If you wish to talk to our clients before proceeding with us. Please contact us.

Written By: Azam Ghani, LL.M., Intellectual Property Laws, University of California, Berkeley

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IP Docketing General

What is Patent Docketing?

Patent docketing is the structured recording and tracking of patent matters, documents, deadlines and assigned actions. To define docketing in practical terms, it is the process that turns incoming correspondence and agreed instructions into a reviewed schedule of work. A useful docket connects each action to its source document, responsible person and completion record.

Docketing Definition and Meaning

A docket is a record of matters and events. Docketing means maintaining that record and the associated reminders. In patent work, the record may include application references, correspondence, filing tasks, examination responses and maintenance activities. The exact tasks depend on the matter and the instructions of the supervising patent professional.

How the Patent Docketing Process Works

Begin with intake: identify the matter, check its reference numbers and store the incoming document. Next, record the relevant event and route the proposed action or date for review. Assign an owner and reminders, then track the work until the reviewer confirms completion. Retain the filing receipt or other supporting evidence with the matter record.

For example, when a new communication arrives, the docketer links it to the right matter and flags the required review. The supervising professional checks the action and applicable deadline. The docket then records the approved instruction, internal target date and responsible person. This separation makes it clearer who entered the record and who approved it.

What Should a Patent Docket Contain?

Useful fields include the client and matter reference, jurisdiction, application and publication numbers, source document, receipt date, event, approved deadline, internal target date, task owner, reviewer and status. Record changes and unresolved questions so a replacement team member can understand the history. Avoid storing a date without the source and review needed to explain it.

Docketing Software and Quality Checks

Choose a system around your workflow, reporting needs and review controls. Assess access permissions, document links, audit history, reminders, exports and the handling of exceptions. Test a small set of representative matters before moving a portfolio. A software reminder still needs an agreed owner, a review process and evidence that an action was completed.

Reconcile incoming correspondence against recorded matters, review unassigned tasks and investigate incomplete records. Establish a clear escalation route when a reference does not match or a deadline requires clarification. These checks help the team detect problems early; they do not guarantee that every deadline will be met.

What Is Remote or Virtual Patent Docketing?

Remote patent docketing means an external or distributed team maintains agreed docketing records and reports. Define the scope, authorised systems, access controls, review responsibilities, working hours and escalation expectations before work starts. Agree how the team will report completed tasks, exceptions and handovers. Pricing and service levels depend on the engagement.

Discuss Your Docketing Workflow

If you need support with backlog, intake or ongoing records, prepare a brief describing your portfolio, systems, approximate workload and review arrangements. Contact Menteso to discuss a suitable scope. For the broader definition, read what IP docketing means. Share sensitive matter documents only through an agreed confidential process.

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IP Docketing General

Seven (7) Steps to Setup an Excellent Patent Docketing Process

Patent docketing is the process of linking patent correspondence, deadlines and assigned tasks to a controlled matter record. These seven steps help a law firm establish intake, review, reporting and audit responsibilities when building, improving or migrating its docket.

As you are here, I could think of three reasons:

1. You have a messy patent and trademark docketing system, and you wish to improve its quality (by audit or data cleansing); 2. You are trying to build patent or trademark docketing process from scratch and you are looking for IP Docketing Best Practices; or 3. You are trying to switch the IP docketing system. If there is any other reason, please write in the comment section towards the end of the page. Nonetheless, I am glad; you are here. I am sure that the following seven steps of setting up a robust IP docketing process will help you in all of the situations mentioned above as well as the reasons shared in the comment section if there is any. If you face any issue or need help in setting up the process, I’ll be glad to provide an initial discussion of your IP docketing requirements. The following seven steps provide a practical starting point; adapt them to your portfolio and review requirements. If you need my help, I’ll be more than happy to help you in setting up the whole system. I understand it’s a pain to build the system from scratch. Nevertheless, if you follow the below seven (7) steps, it should be an easy one.

1. Create a Common Mailbox.

I can’t stress more. Many of our clients, with small docketing, needs avoided creating a common mailbox and used multiple mailboxes. When the practice grew, they got lost. When we handled their patent docketing system, we created this common mailbox on Day 1 of our assignment. And yes, don’t forget to use this common mailbox everywhere including PTO filings, Agent Communications, Client Communications, and all the other relevant communications.

2. Create a Standard Practice Manual

Heard it the first time about Manual? Well, we rely on our “Best IP Docketing Team,” that’s the general response of law firm managers. The problem arises when a team member leaves for one or the other reason. She/He will take away all the know how. Now, when you have a manual and deploy a new team member, it becomes straightforward to track what’s going on in the system. We faced this situation when we offered our team members as extended team wherein one or two of our team members acted as Full-Time Equivalents for our client’s team. Our team members had to deep delve into the system to understand the full practices. Then finally, our team created the Standard Practice Manual which was used throughout the client’s firm later.

3. Choose and Customize a Docketing Software.

Here, the significant point is to use a customizable docketing software.
  • Read 4 Best IP Docketing Softwares: If you are starting now, and wish to select the software you can read this important article that helps you in deciding on Patent Docketing Software for your needs.
  • Choose Reports Types and Frequency: Make sure the software you choose should be able to create periodic reports as per your needs. It is imperative. Your client would ask for the reports time and again. At times, the clients will ask for the login of the system for status of their matters.
  • Train the IP Docketing System: Training the docketing system means whenever you set up a system from scratch customize the tasks generation as per your docketing needs. For example, you want a task created two days before the deadline as you plan complete everything two days before the deadline to manage last minute issues. In this situation, training the system would be extremely helpful.

4. Choose a Supervisor

Someone has to be a complete owner of the system who takes care of the entire process including monitoring of the patent docketing system, tracking of the common mailbox, coordinating with remote patent and trademark docketing teams, internal teams, attorneys, etc. It’s a lot, and you really need someone to manage your internal stuff. Initially, the attorneys do it themselves however as the system grows they must delegate it so that they focus on their core activities.

5. Build the IP Docketing Team

You need this, when the business grows, you can build both internal teams as well as the remote docketing team, or you can plan a mix of the team. All three options of the team structures have its advantages and disadvantages. The internal team remains with you all the time, however, at times it is costly to maintain an internal team considering the hiring and training costs involved. On the other hands, the remote team might be cost-effective as well as deliver peace of mind as you don’t have to hire and train the team members. Further, the extension of team members upon surge in work. Usually, remote docketing teams keep a buffer team which can quickly manage the surge, or increase the team members as and when required.

6. Monitor and Train the team

Whether you keep an internal or remote team, it is vital to monitor and train your team members. There might be n number of things specific to your standard practices on which your team members need training. The best you can do is record the training videos these become useful for future uses and you won’t have to pass on the same information again and again. Further, the team can also view the videos repeatedly on its pace. Store training in an approved internal system with access limited to the authorized team. Use anonymized examples and keep client material within the agreed confidentiality arrangements.

7. Setup Quarterly Audits

It is critical, at times we find important issues while auditing. One simple reason for this process step is “To err is to human,” and you have human beings working with you. It doesn’t mean that you won’t need audits when you have incredibly sophisticated systems which are updating everything automatically. Many a time there would be errors from PTO. We saw a lot of mismatches even in Titles or dates of filing. The sophisticated systems can’t resolve these issues automatically. Your audit and cleansing drive will make your system robust and healthy all the time. I wish you good luck in setting up your patent and trademark docketing process. Please feel free to write to us for your specific queries. About Author: Azam Ghani is the Founder and CEO at Menteso (IP), Inc. He is the LL.M. from University of California at Berkeley with specialization in Intellectual Property. IAM Magazine included him in top 300 IP Strategist in the years 2017 and 2018. He is an IP Attorney, Consultant, and Innovation Enthusiast. For specific queries and inputs, please write to him at azam@menteso.com.

Docketing Process Acceptance Checklist

For each new or changed event, retain the source document, verified matter identifier, event date, calculated deadline, task owner and review status. Keep an exception queue for missing instructions or conflicting information. Confirm completion against filed receipts or other agreed evidence before closing an action.

During a system migration, reconcile record counts and critical deadlines against source records before accepting the new docket. Test reports and backup coverage with a representative sample. Read our specialist workflow guide and software checklist when defining responsibilities and controls.